We really wanted to add a methodical layer of professionalism that would enhance the way a firm works and bills for its services.
A system that was part of the day to day workflow and could incorporate client input and interaction and expose the process and progress of the work. It needed to be a diary for the many collaborative efforts of a team, and that team didn’t necessarily mean just those people inside the company.
We wanted to be able to do a simple service call with ease, but also expand upon that with further elements that could support a much larger body of work, had a better memory than people possess and be searchable for when that important thing is needed.
We also wanted a way to legitimize the relationship between a client and the business beyond the simple quote and deposit mechanism that could be used to formalize a relationship over time but get to work right away. From our past experience, clients don’t usually have such a mechanism so doing it for them is a value add.
The Imageion™ system exists to serve your enterprise with process visibility, workflow and project management, relationship management and digital media management fused together in an elegant, team oriented, web enabled library. An open framework system that any sized organization can put to use in short order.
The system is designed to function effectively as a solution for those just getting started with their businesses and equally as well in a conjunctive role that can be interlaced with existing solutions for a complexed long standing business endeavour.
Imageion™The Imageion™ Web and Workflow system provides the foundation for the internet presence of your business or professional organization.
Your web site and day to day operations combined with the purpose of connecting the two into a harmonized identity that interacts directly with all of the people in your enterprise, everywhere, all the time.
It has the ability to communicate with team members, customers, third parties and capture associated digital media and image documents into a media library within a simple methodical and elegant chronological work flow. It can send e-mails with attachments as well.
We built the Imageion™system to be simple, and yet at the same time expansive and dynamic. We think that if you can get your customers further down the road than they already are in a short period of time then you really have value to add to their businesses and lives. In order to do that you have to add something to the routine of the day.
Features & Benefits
Experience & ExpertiseThe Imageion™ Web and Workflow system provides the foundation for the internet presence of your business or professional organization.
We amalgamated a lot of our expertise in time keeping, project tracking, case management, document and media imaging and billing packaging in order to put together the system and wanted to have an answer to those things that may not necessarily have "THE" answer but still needed something professional to back it up.
A web enabled system for process workflow, relationship management, digital media and document management, demand reporting, dashboard analysis, forms production, planning, project management and automated events such as electronic billing and market communications.
This means you can create cases and those cases contain important information, be they documents, photos, data files, notes such as work time for additional work effort that was required. When we put the system together we really wanted to manage things that occur in an enterprise that were just not as expected but cost money to do and so need to have the proper treatment. When that happens often enough, you have a new piece of your service enterprise.
Customers, resources and third parties can contribute to the business process
Make due diligence and corporate governance a consistent daily experience
Establish and maintain focus in your environment and scope your business relationships
Convert resource items into business activities
Establish a Research and Development chronology
Research and Development, Audit Projects, LegalSpecial needs come to mind when performing Research and Development and Auditing related projects.
One of the key capabilities was the ability to go back through a historical period and repackage the experience into another project or element and using the existing case data as the base data for a new project be that audit, legal or research, came as a logical extension to a case management system.
Special requirement projects come up all the time, having a place to put them where people can keep them top of mind makes good business sense. Especially for the out of the ordinary circumstances.
Provide exemplary customer service and vendor relations
Find and acquire the information you need when you need it
Move freely from one business channel to another
Effect and communicate change in a fast paced environment with a systematic methodology
Promote a forward momentum through web and workflow for a growing and busy workgroup
Integrate your operational systems to provide a centralized portal for your business or professional organization
We wanted the Imageion™system to support your company in getting to work as soon as possible. An important element of that was to allow the system to sit behind your website so that it became an integral part of your web space. The system could easily exist within your intra-net as well, but we wanted to add the elements necessary to interact with your clients and other business partnerships.
Send e-mails from the system, and it is recorded with the case as an event. Add attachments from the media booked in the case.
Billing via e-mail with various billing breakdown formats available and output options for PDF, Word, Excel, etc.
Image++, Image Plus Plus, is a digital document and media storage solution which encapsulates all media classifications and types into a relational database environment for application in any business or organization.
Customer and Project Interface
Relationships are based on how registration is performed in the system, with the necessary approval steps made, projects and cases can be initiated right away. With unlimited support of both Projects, Sub-Projects and Cases.
Customer accounts have profiles alomg with one or many locations, and one or many access individuals allowing for large client management within the system. An all important element when working with clients that have many locations, new locations (sites) and a changing work force.
The Case Interface provides for lengthy description, work notes, customer notes, detailed time booking, Image++ document and media imaging (unlimited digital types permitted), communications inbound, communications outbound and various report format and output options for cases. Along with a standard case number and barcode at both the header and footer of each case output. We desingened the case interface to act as the all important wrapper to your inbound work flow.
Notification and Time Booking
Standard notification of resources, customers, third parties can be triggered with the case creation and any changes thereto, so that important relevance remains at the top of the list and top of mind.
This makes the system well suited to large work teams that may or may not be in a position to speak with each other regularly but need to know what is new as far as the work at hand is concerned.
Resource data and time booking as well as trip counts for client visits coupled with task type and rating type allow for detailed billing at various cost structures to be created for your client agreements.
The system allows you to book time to prior work for re-visits and allows for cases to be created from the last case viewed in order to speed up the work flow process. Credits can also be posted when entry errors have been made allowing for a post and forward audit of entries into the system, rather than modifying on the fly. This also allows for control over the assurance that billed items are not modified but adjusted for the next billing run.
Billing are generated with multiple breakdowns, with or without cost summary and detailed case reports that backup the totals on the billing package.
Billing can be reset, re-run and posted to the Imageion™ system as new cases under the administrative header associated with them. This provides for the same search and actions available to the billing production as any other relevant work item.
The system is comprised of a collection of web and workflow applications for the support of business relationships and fulfillment of work flow requirements of a business enterprise. Customers and business partners are the cornerstone relationships in contact with the system in support of work activities.
The primary objectives are; integration, data acquisition, case and event management and billing presentation.
The external interfaces of the system are based upon commonly available mediums; web, internet (e-mail and XML) and fax communications, promoting global availability, efficiency and ease of use.
- Integration of the workflow operations and data consumption requirements of customers, business partners and related internal resources.
- The acquisition, processing and delivery of business transaction document images that are used in the day to day operation of the business.
- The management of business cases and events associated with ongoing support of operations bundled with administration and billing presentation.
- The presentation of billings to customers in a paper free and electronic environment with enhanced turnaround time and improved cash flow